Please Ask Us!

Before you place any order, kindly take note of the details below. Let us know for any question. Our team do our best to ensure that all printing orders received is of the premium quality.

 Artwork Guideline

Question What is the standard size of business card you provide?
AnswerThe size of name card we provide is fixed.

  • Actual size (output) : 90 x 50mm
  • Artwork size : 92 x 52mm (inclusive of 2mm bleed at all sides)

Question What are the file formats you can take?
AnswerWe accept file format such as, AI, PSD, JPEG, and PDF.
For JPEG format, resolution requires at least 300 dpi.
Question What are the artwork requirements?
AnswerIt is very important to meet these requirements as below:

– Artwork size : 92 x 52mm, inclusive of 2mm bleed on all sides.
– Artwork must be in CMYK colour format to ensure the best color display.
– Minimum resolution to be 300 dpi.
– All text objects must be converted to outline (missing font error).

Question How do i send you the artwork file?
AnswerYou can send artwork files in 3 different ways. Please include your order ID so that we can verify your order at our end.

1. via file upload on order – checkout process
You can upload artwork file when you place an order. Kindly make sure you attach the right file. In case you need to re-upload file, please contact us immediately.

2. via email
Simply send your artwork file over to our email order@namecardshop.com. Do not forget to include Order ID, so that we can check your order details.

3. via wetransfer
You can use wetransfer.com to send big files easily. Do not forget to include Order ID, so that we can check your order details.

 Payment

Question What mode of payment do you accept?
AnswerDirect Bank Transfer :

UOB | Yellowsing Pte Ltd | 374-305-985-7

1. Transfer the amount to our bank account for us to proceed your order.
2. Please use your Order ID as the payment reference, when you transfer.
3. After transferring the amount, kindly send transaction receipt (e.g. screenshot) to order@namecardshop.com
4. Once we confirm payment, we can immediately proceed the order.

Paypal :

Simply use your card to pay via Paypal. Action is immediate!

Question Is the price listed inclusive of GST?
AnswerAll of the prices listed are Nett price. No GST.

 Delivery

Question What is the delivery charge?
AnswerWe provide standard delivery chargeable at $5 for all order island wide. No minimum order. Additional fee might apply for delivery to the Sentosa, Jurong Island, Army camps and restricted access zone.
Question How long it will take to receive my namecard?
AnswerIt takes 4-6 working days (exclude weekend & P.H) from the date we receive your payment and order. Please take note that we can only proceed your printing order when payment is received.
Question Can i self collect at your office?
AnswerSorry. We do not provide self collection for your namecard. Instead, we can send hassle-free delivery to your location chargeable at $5 for all orders.